At fantsavi, we aim to deliver a smooth and hassle-free experience. Yet, we understand that sometimes, there may be reasons for canceling an entry or requesting a refund. Here, we explain the situations in which cancellations and refunds apply.
Prior to Contest Start: You can cancel your entry before the contest begins, provided it’s within the allowed time on the contest page. If successful, your entry fee will be returned to your account balance.
After Contest Start: Cancellations are not permitted once a contest has started, and entry fees will not be refunded as results are based on real-time player performance.
Insufficient Entries: If a contest does not reach the minimum required participants, fantsavi may cancel it, and entry fees will be refunded to all players.
Technical Issues: In case of technical difficulties or situations affecting fair play, fantsavi reserves the right to cancel contests and issue full refunds.
Rule Violations: If a contest is canceled due to rule violations, refunds may not be provided to participants involved in the violations.
Eligible Refunds: Refunds are typically issued in the following scenarios:
Refund Process: Refunds are credited to your fantsavi account balance, which can be used in future contests or withdrawn according to withdrawal policies.
Non-Refundable Scenarios: Refunds will not be given for:
Withdrawal Requests: Users can request withdrawals of their account balance at any time, provided they meet the minimum withdrawal amount on the platform. Funds will be processed to the linked payment method.
Processing Time: Withdrawals are generally processed within 3-5 business days, subject to your payment provider.
Fees: A nominal fee may be applied to withdrawals, which will be indicated during the withdrawal process.
Contact Support: For any cancellation or refund request, contact our support team at [email protected]. Include your account details, contest information, and the reason for your request.
Review Process: Our support team will assess your request and respond within 24-48 hours. Additional details may be requested to facilitate processing.
fantsavi may modify this policy at any time. Updates will be posted here, and continuing to use the platform after changes indicates acceptance of the new terms.
For any questions about this Cancellation & Refund Policy, please reach out to us at [email protected].